Support

Brisa Gallery is published by J.R.SOSA & CO. LLC. Email contact@jrsosa.co for help, or privacy@jrsosa.co for privacy requests. Read our privacy policy.

Include your device model, operating-system version, Brisa version from Settings, and the steps that caused a problem. A screenshot is optional; remove personal information first. Never send vault keys, passcodes, payment-card numbers, or private photos.

Photos and editing

If items are missing, open Settings → Photo access and review the system's full or selected-photo permissions. Cloud-backed originals may need a network connection through the system photo service. Brisa cannot override permissions. Edits save new JPEG copies while retaining originals, with a maximum 4096-pixel edge. Brisa albums and favorites are local lists; they do not move, back up, or synchronize originals.

Trash

Brisa trash hides items locally until you restore them. System deletion is a separate confirmed action. On iPhone/iPad, recover originals in Photos' Recently Deleted for up to 30 days; Brisa cannot restore this system collection. iCloud Photos can synchronize deletion. On Android 11 or newer, Brisa can request device-trash moves and restoration of tracked entries using Android confirmation. Android controls expiration. Use smaller selections if a device-trash request exceeds 2,000 items.

People, Places, and vault

People optionally scans on-device for photos containing faces; it does not name or recognize individuals. Clear its results in Settings. Places uses existing saved coordinates, approximate city labels, and dated Visits. Photos may lack coordinates or your device may restrict them. Android provides an optional saved-photo-location access action. Clear results in Places; Brisa does not track your current location.

The vault creates encrypted copies using supported device authentication. Originals remain in your library. It is not a backup: retain originals or export needed copies before uninstalling, clearing app data, or changing devices. Support cannot recover a lost key.

Purchase and Android Home

Open Settings → Explore ad-free for the current one-time store price. Restore purchases uses the current store account. If unavailable, check connectivity/account restrictions and use the retry action. Pending payments must be confirmed by the store. Refund requests follow Apple or Google Play. Ad removal does not stop purchase validation or Android ML Kit diagnostics. Google's privacy choices appear in Settings when required.

Preview Settings → Brisa Home without changing your default launcher. Choosing it as Home opens Android's system chooser; switch back in Android's default Home app settings. App favorites, folders, and widget arrangements stay local. Widget availability/configuration depends on the installed provider. Wallpaper uses system cropping and confirmation.